Terms and conditions for acces and use of Before Boarding Services.

I. PURPOSE

This document sets forth the policies and terms governing access to and use of the services offered by BRAZATORTAS INVESTMENT, S.R.L.

II. SCOPE

These policies and terms shall be mandatory for all commercial relationships conducted at the airports where the company operates in the Dominican Republic, with all passengers, as well as any person who, under any circumstance, gains access to the lounges and services.

III. COMPANY INFORMATION

BRAZATORTAS INVESTMENT SRL is a Dominican company with Spanish investment, duly incorporated under the laws of the Dominican Republic, whose purpose is to provide physical spaces and services for passengers traveling through airports. Our commitment is to ensure a relaxing airport experience, comfort and convenience, as well as enjoyment in an environment different from the public waiting areas normally available at airports in the Dominican Republic.

BRAZATORTAS INVESTMENT SRL is the representative of the Before Boarding brand in the country. It operates a website at www.beforeboarding.com, a web application, as well as commercial representatives at each airport where it provides its services.

Before Boarding operates at the following airports nationwide:

  • Santo Domingo: Las Américas International Airport, José Francisco Peña Gómez.
  • Santiago: Cibao International Airport.
  • Puerto Plata: General Gregorio Luperón International Airport.
  • Samaná: El Catey International Airport, Presidente Juan Bosch.

IV. SERVICES

Our company offers a wide range of services depending on the lounge and the airport where the lounge is located. The details are as follows:

VIP Lounges

Access to waiting lounges prior to boarding for departing flights from the Dominican Republic, including selected food, alcoholic and non-alcoholic beverages, complimentary wireless internet access, departure flight information screens, and showers in selected lounges.

This service is subject to seat availability at the time the passenger arrives at the lounge.

Premium Service

Access to waiting lounges prior to boarding for departing flights or following arrival flights into the Dominican Republic, with an escort provided by our staff.

These services include only: snacks, selected alcoholic and non-alcoholic beverages, complimentary wireless internet access, flight information screens, and access through security and immigration checkpoints.

This service requires a reservation at least twenty-four (24) hours in advance and is subject to reservation and seat availability. Passengers are required to be present at least two (2) hours before their scheduled departure time.

Diamond Services

Access to the Diamond waiting lounge prior to boarding for departing flights or following arrival flights into the Dominican Republic, with an escort provided by our staff.

This lounge includes: an exclusive menu, alcoholic and non-alcoholic beverages, waiter service, complimentary wireless internet access, parking for limited periods, and access through security and immigration checkpoints.

Capacity is limited to five (5) passengers.

This service is available in Santo Domingo only and requires an advance reservation requested by email at atencionalcliente@beforeboarding.com and/or diamond@beforeboarding.com. Service is subject to reservation availability and an additional fee.

Popular Departures Lounge:

Upon entering the departures lounge located in the terminal, passengers who have purchased the service must keep track of their boarding time. Boarding announcements are not made within the lounge, nor are passengers escorted to the boarding gates; therefore, it is the passenger’s responsibility to stay informed and leave with sufficient time to proceed to the airline area and board their flight.

Transportation for Premium Service

For departure services, shared vehicle transportation is provided at no additional cost from the departure terminal to the Premium Lounge.

For arrival services, transportation by vehicle or golf cart is provided from Terminal T to Terminal M for arrivals.

This service is available only at Las Américas International Airport (AILA) and does not apply at any other airport or lounge in the country.

Service is provided on a first-come, first-served basis.

For departure services, use of any lounge is limited to a maximum of three (3) hours per visit, and passengers may not enter the lounge before having their boarding pass.

Once this period has elapsed, the passenger will be informed that their access period has expired and will be given the option to extend their stay by paying the applicable amount or by using an additional access, as applicable.

For arrival services, lounge time is limited to a maximum of thirty (30) minutes after the passenger has completed the baggage claim process or any other applicable procedures.

The airports and lounges offered are described on our website at https://beforeboarding.com/tarifas-regulares/ and also at the time the user makes a reservation.

It is clarified that the list of lounges is not exhaustive and may be modified depending on the opening, expansion, or modification of available lounges.

Additional services offered by the company are subject to availability and reservation by email at atencionalcliente@beforeboarding.com. These include:

Airport-to-Home/Hotel Transportation and Vice Versa

Available at AILA, AIGL and AIC.

Rates and availability are subject to outsourced services. Rates may vary depending on the number of people, amount of luggage, type of vehicle, service schedule, and distance to be traveled.

This complementary service must be requested at least 72 hours in advance.

Premium Parking

Applicable at AILA, with charges calculated per day.

Customers may pay through the APP or at reception upon departure.

A valid arrival reservation is required to use this service.

We recommend that customers do not leave valuables inside their vehicles.

For control purposes, customers must hand over their vehicle keys and sign a form at reception.

This service is subject to availability. If the applicable process is not completed, the vehicle will be towed by airport authorities.

CONTROL MEASURE – WHEEL CLAMP

Prolonged use of the private parking areas of the VIP – Before Boarding lounges without authorization will result in the vehicle being immobilized through the use of a wheel clamp, a device implemented since March 2025 with the purpose of controlling access and preventing unauthorized prolonged use of parking spaces.

Important:

Only vehicles authorized and registered through parking reservations may make prolonged use of the parking area.

Misuse of, or an attempt to force, the device may cause damage to the vehicle, for which the driver shall be responsible.

For proper access and prolonged use of the parking area, customers must follow the instructions established through the reservation and registration process and pay the established fee of US$26.00 per day.

Last-Minute Reservations

These are requests for arrival or departure reservations that incur a penalty because they do not meet the minimum requirement of twenty-four (24) hours prior to the scheduled flight time.

Changes to reservations for services within 24 hours are also subject to this provision.

Access with Exhausted Passes

If the cardholder or account holder has exhausted their access passes, a special rate will be offered to use the service.

Companion of the Service Holder

If the financial institution or insurance provider does not cover access for companions of the benefit holder, and provided that the benefit holder is traveling on the same date and flight, such companions will be granted a special rate.

Extra Luggage

Each passenger is allowed up to two (2) pieces of luggage.

If prior notification is provided, the third piece of luggage will incur a fee of US$5.00 or its equivalent in Dominican pesos.

If no prior notification is provided, the third piece of luggage will incur a fee of US$10.00 or its equivalent in Dominican pesos.

Airline Check-In per Passenger

This is a request-based service that involves checking in the passenger and handling their baggage at the check-in counter of European airlines.

The applicable airlines must be consulted.

The service carries an additional fee per reservation.

It is available only at AILA for selected airlines.

To use the service, it must be requested at least seventy-two (72) hours in advance in order to be confirmed.

Minor Assistance Service

Applicable to minors under 18 years of age traveling alone.

This service requires an additional payment, as well as a declaration and acknowledgment from the parent or legal guardian.

The minor must be accompanied by one of these individuals until boarding or until being received in the lounge.

This service applies only when the minor has not contracted an accompaniment service through their airline.

PET POLICY

We want to provide a comfortable and safe experience for all our users and their pets.

Permitted Pets

Domestic pets weighing less than eight (8) kg are permitted, as well as emotional support animals and service dogs, subject to the conditions set forth below.

Pets must remain inside their carrier or under control at all times while inside the lounge.

In the event of non-compliance, our staff may request that the passenger and their pet move to the designated area.

Service Dogs

Service dogs accompanying persons with disabilities may access the lounge at no additional cost.

For these purposes, documentation or reasonable evidence may be required confirming:

  • The user’s condition.
  • The dog’s specialized training to perform direct assistance functions.

The dog must remain under control and behave appropriately at all times.

Emotional Support Animals

Emotional support animals are welcome in accordance with our general pet policy.

However, they will not be considered service dogs and will be subject to the applicable pet access fee, even if they have medical letters or certifications.

Fees

The fee for admission of domestic pets and emotional support animals applies per pet and per direction of travel, according to the applicable lounge:

  • US$20.00 for the Larimar Lounge in Puerto Plata.
  • US$40.00 for the following lounges:
    • Premium Lounge, Santo Domingo.
    • Popular Lounge, Santo Domingo.
    • Zafiro and Turquesa Lounges, Santiago.

These amounts do not include the animal health tax required by the Dirección General de Ganadería, approximately US$10.00, which shall be paid by the user.

General Conditions

We reserve the right to:

  • Verify the documentation provided.
  • Limit or deny access in the event of non-compliance with this policy.
  • Request the removal of any pet that poses a risk, causes discomfort, or disrupts other users or lounge operations.

V. TERMS & DEFINITIONS

Vouchers

A package of access passes purchased in advance in volume, intended for companies or individuals.

Rates are subject to the volume purchased and a minimum purchase requirement depending on the airport and lounge concerned.

Valid for one (1) year from the date of purchase.

No Show

An industry term referring to the absence of a passenger from a requested reservation and service.

If a customer arrives but refuses to use the service, this will also be considered a No Show.

VI. COMPLIMENTARY ACCESS

Complimentary access is a benefit obtained through the purchase or use of credit card or health insurance products, whether local or international, offered by financial institutions and insurance companies legally operating in the Dominican Republic. These products grant their customers/users/cardholders limited access to airport lounges as part of their loyalty, marketing, and retention programs.

Each company determines which product provides access or benefits, the number of accesses, who is eligible (cardholders, additional cardholders, companions, minors), the type of service, among other conditions. These terms may be changed by such companies without prior notice. For more information, please visit our website or consult directly with your financial institution or insurance provider. Lounge access may also be purchased through the online reservation process, the web application, or the mobile application.

The access benefit is exclusive to the holder of the applicable product and is therefore strictly personal. It may not be transferred to third parties or combined with other products that also provide access. To qualify for and use this benefit, the applicable product that grants access must be valid and meet the requirements established by the corresponding bank or insurance company. The holder must also have the required number of available accesses for each trip and, where applicable, for their companions.

The financial products and insurance plans that provide access are not owned by Brazatortas Investment, S.R.L. Therefore, responsibility for decisions regarding the granting or cancellation of access, as well as its scope—for example, the airports where it applies—belongs to the financial institution or insurance company providing the product. Our responsibility is limited exclusively to the agreements entered into with financial institutions or insurance companies that provide these types of benefits through their products.

If a passenger has exhausted the accesses granted by their financial institution or health insurance provider and wishes to use our services, they must pay for such access. The holder of the product and registered companions traveling on the same flight will be granted a special rate.

VII. RATES

The services offered by the company are priced in U.S. dollars and are subject to variation according to the behavior of the respective currency in the international market. We offer different types of rates, which vary according to factors such as airport, service, age, and availability. For more information, please visit our website: www.beforeboarding.com/tarifas

The regular rate is the retail price available to the general public, while the volume rate applies to prepaid service packages according to the airport. If you are interested in purchasing packages, please contact our commercial department at analista.comercial@beforeboarding.com.

VIII. PAYMENT METHODS

Payments are accepted in cash in U.S. dollars or Dominican pesos, through PayPal, payment links, and with VISA, MasterCard, and AMEX debit or credit cards.

If the transaction is conducted in a foreign currency, the amount will be converted into Dominican pesos at the exchange rate applicable at the time of the transaction. Please note that the amount appearing on your debit or credit card payment receipt may vary by up to three percent due to international fluctuations in the currency exchange rate.

IX. COMPANY OBLIGATIONS

The company and its services are not exempt from complying with any requirements imposed by the various public and airport authorities, such as the Specialized Corps for Airport Security and Civil Aviation (CESAC), General Directorate of Migration (DGM), General Directorate of Customs (DGA), and National Drug Control Directorate (DNCD), among others.

The company is responsible for escorting the passenger and guiding them through the various airport procedures, including immigration and security. It is the passenger’s responsibility to remain attentive to any change or modification to the boarding gate after this process. Therefore, the passenger shall be responsible for missed flights caused by delays in completing such procedures.

The company may deny service to passengers who submit same-day requests, as well as passengers who fail to comply with the minimum time required in the lounge due to lack of planning, operational constraints, or insufficient time to guarantee completion of airport procedures.

The company will restrict the consumption of alcoholic beverages by passengers who are intoxicated and pose a risk to those around them.

The company reserves the right of admission.

X. PASSENGER OBLIGATIONS

In order to access our services, passengers are obligated—and solely responsible—to comply with the following:

The contracting, reservation, or use of services shall be subject to the prior knowledge and acceptance of these Access and Use Terms. When the contract is entered into through the website, mobile application, or another electronic means, the user must expressly indicate their acceptance through the mechanism provided for this purpose. Before Boarding will make these terms available for consultation before the service is contracted and throughout the provision of the service. Passengers must provide their contact information, particularly their email address and telephone number, so they may be contacted regarding any changes or developments concerning their reservation and services included.

Passengers must verify in advance with their airline all documents required to travel to their destination country and must have completed their travel check-in with their air transportation provider.

Users are responsible for being aware of their flight boarding time, as well as any procedures required by immigration, customs, animal permit authorities, and others.

Upon accessing the service, the account holder must be present and physically show the card/membership card issued by the provider granting the access benefit. Passengers must also present their printed boarding pass, passport, and national identification card where required. Passengers must comply with protective and safety measures for contagious diseases, including the use of masks within our facilities, social distancing, and the use of antibacterial alcohol, as well as any other restrictive measures established within airport facilities or at the national level.

Each user is solely responsible for the care of their belongings inside the lounge and for properly identifying them, due to the flow of people within the lounge, as well as for complying with airport regulations regarding personal baggage.

Passengers must maintain appropriate conduct consistent with public and social standards and must not compromise the morals or tranquility of other users, employees, or persons present in the area. Therefore, it is not permitted to move around the lounges wearing swimwear, sleepwear, no shirt, or barefoot; wearing hats, caps, shorts, open sandals, clothing bearing offensive slogans or designs, costumes, balaclavas, sleeveless undershirts; carrying firearms; or wearing any other clothing considered inappropriate or offensive by the company. It is also prohibited to lie down on sofas or on the floor, place feet or luggage on sofas or tables, or use electronic devices at high volume.

Passengers must keep their pets or companion animals inside their carrier or in the designated terrace area.

Smoking or vaping is permitted only in designated areas.

Users may not remove or misuse any item available in the lounges, improperly handle emergency equipment, or destroy or damage the facilities.

It is prohibited to obstruct access to normal or emergency exits or the circulation of people inside the lounge by improperly placing carry-on luggage or other objects, or to improperly interfere with evacuation procedures when necessary.

It is prohibited to physically or verbally assault any lounge user or employee, as well as to cause disturbances or any type of disruption to other users. This includes engaging in obscene conduct, displaying attitudes, or making comments that may cause panic.

It is prohibited to carry in one’s person or belongings any item classified as dangerous goods or any prohibited item or substance in violation of applicable safety regulations.

It is prohibited to enter or remain in the lounge while in an advanced or evident state of alcohol intoxication or under the influence of psychoactive substances or prohibited drugs, or to bring such substances into the lounge.

The use of goods and services offered and the consumption of alcoholic and non-alcoholic food and beverages provided in the lounges must be responsible, reasonable, and exclusively for consumption or use inside the lounges. Removing products, food, or beverages from the premises will be subject to inspection and intervention by security personnel and the airport authorities. These products are for use exclusively inside the lounges.

Users may take photographs or make recordings strictly for personal purposes, provided that doing so does not affect the privacy, tranquility, or safety of other users or interfere with lounge operations. It is prohibited to deliberately photograph, record, or capture the image, voice, conversations, documents, or information of other passengers or employees without their consent, particularly when this may affect their intimacy, privacy, or safety.

Commercial, advertising, journalistic, or mass-distribution recordings are prohibited within the facilities without prior authorization from Before Boarding and, where applicable, the competent airport authority.

Before Boarding may require users to immediately cease any recording that affects the privacy of third parties, airport security, or the normal operation of the lounge.

Users may not monopolize the facilities or services for more than three (3) hours for departure services. For arrival services, use is limited to no more than thirty (30) minutes after completion of the service. Minors must always be accompanied by an adult. Children two (2) years old and younger may use the lounge free of charge. Children between three (3) and twelve (12) years old may use the lounge according to the applicable rates. Persons under 18 years of age are prohibited from consuming alcohol.

Passengers may not receive, accompany, or see off other passengers within our facilities. Access to the lounges is exclusively for passengers with previously contracted access. The exception is minor assistance services, in which case the minor must be accompanied by an adult or legal guardian during their time in the lounge. This applies only to AILA.

Lost & Found Policy: At Before Boarding, we strive to provide a comfortable and safe experience for all our users. However, the lounge is not responsible for the loss, forgetting, or damage of personal belongings within its facilities.

Found items will be handled as follows:

  • Personal-use items, including but not limited to coats, scarves, blankets, neck pillows, and similar items: will be kept for a maximum period of twenty-four (24) hours.
  • Food or processed food products: will be discarded immediately for hygiene and safety reasons.
  • Valuable items, such as electronic devices, jewelry, personal documents, and others: will be kept for a maximum period of twenty-four (24) hours.

Once the applicable periods have elapsed without the items being claimed, they will be transferred to AERODOM, located at Las Américas International Airport (AILA), Santo Domingo, Dominican Republic, for handling in accordance with its internal policies.

To claim an item, the user must present valid identification and provide a detailed description that allows ownership of the item to be confirmed. The lounge reserves the right to request additional information as a security measure.

For inquiries regarding lost and found items, users may contact the official customer service channel at atencionalcliente@beforeboarding.com.

XI. RIGHT OF ADMISSION

Our company may deny admission, meaning that it may refuse a passenger entry into our lounges for violating any of the following rules or may require the passenger to leave:

Capacity of available seats according to prior reservations.

Failure to complete the reservation process in advance and, where applicable, pay for additional services (Last Minute, Pets, Companions, Parking).

Failure to comply with the passenger obligations contained in this document.

It is expressly stated that food and beverages purchased outside the lounges are not permitted inside.

With regard to pets and assistance animals, the following conditions must be met: a) the reservation must have been previously validated by the company; b) the animal must be in its carrier; c) the animal must not weigh more than eight (8) kilograms and/or exceed the weight permitted by its airline; d) a certificate for pets or assistance/emotional support animals must be presented, where applicable.

XII. RESERVATION PROCEDURE

For the convenience of our passengers and in order to guarantee our quality standards, reservations for all our services are received through our website at https://www.beforeboarding.com/ and through the Before Boarding APP, which is available for download on iOS and Android.

All reservations for all our services are subject to availability. The confirmation generated at the time of booking does not guarantee the availability of accesses or that the user’s product is eligible to provide access to the companions added to the reservation, in cases where the reservation was made using a banking product or health insurance. The pre-reservation will be subject to a data validation process by the customer service department. In the event of a validation error or if an additional cost must be incurred, our team will contact the passenger by telephone or email. Passengers are therefore encouraged to provide accurate contact information. The passenger will not be exempt from responsibility by claiming that they did not see an email response from the company.

The reservation confirmation will be sent by email and will include a QR code, which must be presented when accessing our services.

XIII. MECHANISMS FOR VALIDATING THE NUMBER OF ACCESSES

To create reservations, passengers must create and access their profile on our website at https://www.beforeboarding.com/ and the Before Boarding APP, where they may verify information regarding their accesses, including used (debited) accesses and availability.

Lack of knowledge regarding access availability does not exempt the passenger or their companion from payment, where applicable, if they wish to use any of our services.

XIV. PROCEDURE FOR MODIFICATION, CANCELLATION, TRANSFER, AND REFUND

Modification, Cancellation and Transfers: Passengers have the right to cancel or modify the contracted service, provided that they give prior notice at least four (4) hours before the start time of their contracted flight through any of the following channels: email at atencionalcliente@beforeboarding.com, Before Boarding online web chat, or WhatsApp chat at +1-829-748-9300. Passengers may choose to use the service on another date or transfer their reservation to another person, except for reservations made through an affiliated product. Such service shall remain valid for up to one (1) year from the original reservation date. Once the indicated period has expired, the service/amount will no longer be available for use.

Refund Policies: A refund may be requested according to the following:

Time Before ReservationCondition
More than 48 hours100% refundable*
From 48 hours to 4 hours50% refundable*
Less than 4 hoursNo refund

*Administrative expenses will be deducted from the amount to be refunded.

Service transfers do not apply to accesses obtained through financial products or health insurance, since the benefit associated with such products belongs exclusively to the holder.

If the service is purchased directly from our company through bank transfer, credit card, or cash payment, it may be transferred under the conditions established in this document.

If the reservation cannot be provided by our company due to a cause attributable to the company or due to force majeure, a full refund of the amount or return of the pass will apply, as appropriate.

Passengers who paid for their reservations through our website (online payments) may choose to maintain a credit for the corresponding amount, valid for one (1) year from the original reservation date. This credit may be transferred to another person in accordance with the conditions indicated in the Transfers section.

If the reservation cannot be provided due to circumstances attributable to the passenger, such as flight changes, missed flights and/or connections, and the conditions set forth in this document, the refund provisions established in the Cancellation section will apply.

XV. PENALTIES

Penalties shall apply in the following cases:

  • Arrival at the lounge without the minimum required advance time, indicated in this document as two (2) hours before the flight departure time: full charge of the amount or debit of an access pass.
  • In the event of a No Show: the passenger fails to cancel or modify their reservation within the period indicated in this document (minimum four (4) hours before the flight start time).
  • If the passenger enters the lounge, remains inside for at least five (5) minutes, and then decides to leave, the amount paid or access used will not be refunded.
  • If the passenger is removed from the lounge due to inappropriate conduct and/or any violation of the policies described in this document as prohibited.
  • Extra luggage, in the event of no prior notification: the third piece of luggage will incur a fee of US$15.00 or its equivalent in Dominican pesos.
  • Last-Minute Reservations: requests for services or modifications to reservations for the current day that can be accommodated will incur an additional fee of US$35.00 or its equivalent in Dominican pesos per reservation.

XVI. FLIGHT DELAYS OR CANCELLATIONS

Because our company operates waiting lounges that are not affiliated with airlines, flight delays or cancellations do not affect our services, even if the service has been partially used. Lounge use is limited to a maximum of three (3) hours. To extend the stay, the passenger must debit an access pass or pay the applicable amount. Extensions are subject to availability at the time of the visit.

In the event of departure flight cancellations after the passenger has completed security and immigration procedures, the passenger shall be responsible for completing the departure procedures, including cancellation of the immigration stamp at the immigration counter, baggage collection, customs clearance, and exiting the airport through the general area. The passenger may enter the lounge again provided that they have available accesses or make the corresponding payment, subject to lounge availability at the time of arrival.

XVII. CLAIMS, QUESTIONS, OR ASSISTANCE

Passengers may submit any claim, raise questions, or request information about our services. Such requests will be addressed within the following two (2) business days from the date of receipt of the inquiry and/or claim. For this purpose, depending on the airport concerned, passengers may contact us at reclamaciones@beforeboarding.com.

 

XVIII. PASSENGER NON-COMPLIANCE

When the lounge shift supervisor determines that any rule contained in this document has been violated, whether by action or omission, they may take any of the following actions:

Non-Compliance Measure: If a user/passenger violates any of the rules contained herein, the company may temporarily or indefinitely restrict access to the services, depending on the seriousness and recurrence of the violation. Any such action will be communicated to the passenger through their profile and contact information. If the service benefit was obtained through a financial institution or insurance company, the company from which the passenger’s benefit originates will also be notified.

These measures taken by the company do not exclude the initiation of any other legal actions to which it may be entitled under the laws of the Dominican Republic.

Registered with Pro Consumidor under No. 056/2023.

XIX. DATA COLLECTION

Before Boarding S.R.L., a company domiciled in the Dominican Republic and operator of VIP lounges and airport assistance services at the airports of Santo Domingo (Las Américas), Santiago (Del Cibao), Puerto Plata (Gregorio Luperón), and Samaná (Juan Bosch El Catey), is responsible for processing the personal data collected through its mobile application and web platform.

Contact email: atencionalcliente@beforeboarding.com
Telephone: +1 809 549 02 02
Website: www.beforeboarding.com

Personal Data Collected: When registering for and using Before Boarding’s services, we collect the following personal data:

  • National identity card number or national identification document number.
  • Mobile telephone number.
  • Date of birth.

The data listed above is collected exclusively for the following purposes:

Identity Verification: To confirm that the passenger accessing our VIP lounges and airport services is the person registered in the reservation.

Reservation and Service Management: To process access to waiting lounges, coordinate baggage transportation, private immigration processes, and assistance during boarding or disembarkation based on availability.

Compliance with Airport and Immigration Regulations: Airports and immigration authorities in the Dominican Republic require passenger identification for the provision of lounge assistance services and private immigration processes.

Contact and Communication: To notify users about the status of their reservation, changes to the service, or relevant information related to their flight.

Fraud Prevention: To protect the user and the platform against unauthorized use of accounts or services. The identity card number will not be used for advertising, commercial, or behavioral analysis purposes.

Protection of Your Data: Before Boarding applies technical and organizational measures to protect your personal information, including:

  • Data transmission through a secure encryption protocol (TLS).
  • Encrypted storage on protected servers.
  • Restricted access exclusively to authorized personnel who require access for operational purposes.
  • Contractual confidentiality obligations for all personnel with access to personal data.

Disclosure of Data to Third Parties: Before Boarding does not sell, rent, or transfer personal data to third parties for commercial purposes. Personal data may only be shared in the following circumstances:

Airport and Immigration Authorities: When required for the provision of the service or by legal requirement of the competent authorities of the Dominican Republic.

Technology Providers: Companies that provide support services for our platform, under confidentiality agreements and solely for the purpose of operating the service.

Legal Mandate: When requested by a competent public authority through a court order or legal provision.

Data Retention: Your data will be retained for the period necessary to provide the contracted service and for the period required by applicable Dominican legislation. Once the service relationship has ended and the applicable legal retention periods have expired, your data will be securely deleted.

User Rights: In accordance with Law 172-13 on the Protection of Personal Data of the Dominican Republic, you have the right to access, rectify, cancel, and object to the processing of your personal data. To exercise these rights, you may contact us at atencionalcliente@beforeboarding.com.