Condiciones generales

 

GENERAL TERMS OF SERVICE FOR BOOKINGS

  • The booking application form that you filled out on our website must be shown to Before Boarding staff if requested.
  • Premium Services must always be booked 24 hours in advance.
  • Last-minute requests without a prior booking carry a US$25 penalty and may not be possible to fulfill due to lack of foresight and operational planning.
  • Please ensure you have provided us your telephone and email address correctly, particularly for the departure service.
  • Membership benefits for the use of the VIP Lounge apply to cardholders and their companions, as long as the cardholder is also travelling. (Before requesting the service please check its terms and the benefits it provides, and find out which credit cards and insurance companies will let you make use of our services in each airport. Please click here). Before making a booking, please check the terms and conditions of access provided for by your Membership or the Agreement whereby you make use of the VIP Lounges. Your membership card must be shown physically in order to receive its benefits.
  • We accept cash payments in US dollars or Dominican pesos through Paypal, and payments using VISA, Mastercard and AMEX debit or credit cards. If you book a service prepaid either online, in cash or with a credit card and do not make use of it, the amount paid will serve as credit for a future service booking. Valid for a period of 12 months. REFUNDS are not applicable under any circumstances.
  • You have the right not to make use of the service you booked, in which case you must provide prior notice at least 4 hours in advance, using any of the following means: email, online chat, or our website. If you fail to provide prior notice, your booking will automatically be charged by the system as a no show, leading to the deduction of a pass or the amount involved, as applicable.
  • Before Boarding reserves the right to refuse admittance if lounge capacity is full; due to the use of improper dress (shorts, Bermuda shorts, T-shirts, flip flops and caps are not allowed); annoying other passengers; showing inappropriate behaviour towards our staff; or for violating the norms governing behaviour, use of or access to airport terminals.
  • Use of a face mask inside all VIP Lounges and for carrying out services is compulsory, as is keeping the minimum safety distancing between people.
  • Having your temperature taken prior to entering the VIP Lounges and washing your hands with antibacterial gel is also compulsory. If you refuse to do so, access to the service will be restricted.
  • I hereby certify that I am in optimum health on using Before Boarding’s VIP services and I have not shown any signs of infection two weeks prior to my flight.
  • Persons showing symptoms of fever may be denied VIP service for health safety reasons.
  • Entry with food or beverages acquired outside the Lounges is not permitted.
  • Pets are not allowed entry. Exceptions may apply, in which case these must be notified and validated previously by the company.
  • Children under two years of age accompanied by adults may make use of the Lounge at no charge.
  • Children between 2 and 12 years of age accompanied by adults may make use of the Lounge in accordance with the corresponding rates for that age.
  • Minors under the age of 18 are forbidden to consume alcoholic beverages.
  • We may not be held liable for damages or losses to persons or property while they are in the Lounge, unless we have acted negligently or with malicious intent.

 

 

 


 
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