{"id":714,"date":"2022-02-18T12:56:23","date_gmt":"2022-02-18T16:56:23","guid":{"rendered":"http:\/\/wptest.beforeboarding.com\/frequent-questions"},"modified":"2023-04-21T11:46:20","modified_gmt":"2023-04-21T15:46:20","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/beforeboarding.com\/en\/frequent-questions\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Frequent questions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Some of our most frequently asked questions<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I access Before Boarding services?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are two ways to access Before Boarding services: <\/span><\/p>\n

*Use the credit card or health insurance that has the benefit of our services when making your reservation.<\/span><\/p>\n

*Pay online for the services by placing your payment method at the time of making the reservation. <\/span><\/p>\n

Know the accesses with credit cards<\/u><\/a>
<\/span><\/p>\n

Know the accesses with health insurance<\/a><\/u>
<\/u><\/span><\/p>\n

Learn about our regular rates<\/u><\/a>
<\/u><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfWHAT IS THE DIFFERENCE BETWEEN A PREMIUM LOUNGE AND A VIP LOUNGE?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The main differences between both types of service are that the Premium Lounges are available for both arrivals and departures from the country, include fast-track access to the security area and migration procedures, and are accompanied by our Staff to the gate of your departure or from when the plane disembarks upon arrival.<\/p>

Meanwhile, the VIP Lounges are only available for the service leaving the country and do not have any type of accompaniment or expediting of airport processes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do the accesses I have on my credit card or health insurance last? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The duration of access to credit cards or health insurance is one year. Each of them has a number of available passes that you can use. When these are finished, you must wait for their reactivation or make the payment online if you want to reserve the services. <\/span><\/p>\n

Know the accesses with credit cards<\/u><\/a><\/p>\n

Know the accesses with health insurance<\/a><\/u><\/p>\n

Learn about our standard rates<\/a> <\/u><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I access a VIP room without making a reservation? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. To access our VIP Lounges, it is always advisable to make a prior reservation and avoid penalties when showing up without a reservation in our lounges. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long can I stay in a VIP lounge?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each lounge has its own policies regarding the length of stay. We recommend reading the terms and conditions sent at the time of making the reservation to have a better understanding of the times in each room.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan another person use the accesses that I have on my card or insurance to access a VIP room? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Do not. Only the holder of the card or insurance can use the accesses that the product has in our VIP Lounges. For security reasons, lounge staff check that the name of the cardholder matches the name on the ID\/passport. <\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I go in a group, is it necessary for each person to present the card or insurance with which they have access to the VIP Lounges? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Do not. Presenting the product with access to the holder who made the reservation and verifying the number of companions placed, is more than enough to give everyone entry to the rooms. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan children use credit card access or health insurance to enter a VIP room?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It’s possible to use the credit card as long as the user is the owner of the extension, since transferring the benefit to another person is not allowed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don't have my card or insurance with me, can I still enter a VIP room?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Do not. To access our VIP Lounges it is mandatory to present in person the product that has access. Photos, photocopies, etc. are not accepted. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the policies for bringing companions to the VIP lounges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each banking or insurance product has its own companion policies depending on the credit card or health insurance that the person has. This is why we recommend reading the specifications for use before making a reservation and entering the number of companions. <\/span><\/p>\n

Know the accesses with credit cards<\/a>
<\/span><\/p>\n

Know the accesses with health insurance<\/a>
<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the access of my card or insurance allow me to enter all the VIP lounges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each banking or insurance product has its own specific use policies, in addition to the services included depending on the credit card or health insurance that the person has. We recommend reading the usage specifications before making a reservation. <\/span><\/p>\n

<\/span>Know the accesses with credit cards<\/a><\/p>\n

Know the accesses with health insurance<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t\t\t\t\t\t
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Do you have another question?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do not hesitate to contact us We are here to serve you<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequent questions Some of our most frequently asked questions How do I access Before Boarding services? There are two ways to access Before Boarding services: *Use the credit card or health insurance that has the benefit of our services when making your reservation. *Pay online for the services by placing your payment method at the […]<\/p>\n","protected":false},"author":50183,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

Frequent questions<\/h4>\t\t\n\t\t\t

Some of our most frequently asked questions<\/h5>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I access Before Boarding services?<\/a>\n\t\t\t\t\t

There are two ways to access Before Boarding services: <\/p>\n

*Use the credit card or health insurance that has the benefit of our services when making your reservation.<\/p>\n

*Pay online for the services by placing your payment method at the time of making the reservation. <\/p>\n

Know the accesses with credit cards<\/u><\/a>
<\/p>\n

Know the accesses with health insurance<\/a><\/u>
<\/u><\/p>\n

Learn about our regular rates<\/u><\/a>
<\/u><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfWHAT IS THE DIFFERENCE BETWEEN A PREMIUM LOUNGE AND A VIP LOUNGE?<\/a>\n\t\t\t\t\t

The main differences between both types of service are that the Premium Lounges are available for both arrivals and departures from the country, include fast-track access to the security area and migration procedures, and are accompanied by our Staff to the gate of your departure or from when the plane disembarks upon arrival.<\/p>

Meanwhile, the VIP Lounges are only available for the service leaving the country and do not have any type of accompaniment or expediting of airport processes.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do the accesses I have on my credit card or health insurance last? <\/a>\n\t\t\t\t\t

The duration of access to credit cards or health insurance is one year. Each of them has a number of available passes that you can use. When these are finished, you must wait for their reactivation or make the payment online if you want to reserve the services. <\/p>\n

Know the accesses with credit cards<\/u><\/a><\/p>\n

Know the accesses with health insurance<\/a><\/u><\/p>\n

Learn about our standard rates<\/a> <\/u><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I access a VIP room without making a reservation? <\/a>\n\t\t\t\t\t

Yes. To access our VIP Lounges, it is always advisable to make a prior reservation and avoid penalties when showing up without a reservation in our lounges. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long can I stay in a VIP lounge?<\/a>\n\t\t\t\t\t

Each lounge has its own policies regarding the length of stay. We recommend reading the terms and conditions sent at the time of making the reservation to have a better understanding of the times in each room.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tCan another person use the accesses that I have on my card or insurance to access a VIP room? <\/a>\n\t\t\t\t\t

Do not. Only the holder of the card or insurance can use the accesses that the product has in our VIP Lounges. For security reasons, lounge staff check that the name of the cardholder matches the name on the ID\/passport. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I go in a group, is it necessary for each person to present the card or insurance with which they have access to the VIP Lounges? <\/a>\n\t\t\t\t\t

Do not. Presenting the product with access to the holder who made the reservation and verifying the number of companions placed, is more than enough to give everyone entry to the rooms. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tCan children use credit card access or health insurance to enter a VIP room?<\/a>\n\t\t\t\t\t

Do not. To access the VIP Lounges, the holder must physically present the product that matches their identification\/passport. Photos, photocopies, etc. are not accepted. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tI don't have my card or insurance with me, can I still enter a VIP room?<\/a>\n\t\t\t\t\t

Do not. To access our VIP Lounges it is mandatory to present in person the product that has access. Photos, photocopies, etc. are not accepted. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the policies for bringing companions to the VIP lounges?<\/a>\n\t\t\t\t\t

Each banking or insurance product has its own companion policies depending on the credit card or health insurance that the person has. This is why we recommend reading the specifications for use before making a reservation and entering the number of companions. <\/p>\n

Know the accesses with credit cards<\/a>
<\/p>\n

Know the accesses with health insurance<\/a>
<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the access of my card or insurance allow me to enter all the VIP lounges?<\/a>\n\t\t\t\t\t

Each banking or insurance product has its own specific use policies, in addition to the services included depending on the credit card or health insurance that the person has. We recommend reading the usage specifications before making a reservation. <\/p>\n

Know the accesses with credit cards<\/a><\/p>\n

Know the accesses with health insurance<\/a><\/p>\n\t\t\t

Do you have another question?<\/h4>\t\t\n\t\t\t
Do not hesitate to contact us We are here to serve you<\/h5>\t\t\n\t\t\t\n\t\t\t\t\t\tCONTACT US\n\t\t\t\t\t<\/a>","_et_gb_content_width":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-714","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/pages\/714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/users\/50183"}],"replies":[{"embeddable":true,"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/comments?post=714"}],"version-history":[{"count":18,"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/pages\/714\/revisions"}],"predecessor-version":[{"id":3225,"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/pages\/714\/revisions\/3225"}],"wp:attachment":[{"href":"https:\/\/beforeboarding.com\/en\/wp-json\/wp\/v2\/media?parent=714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}